Return and Refund Policy

RETURN AND REFUND POLICY

Last Updated: 12-01-2023

Thank you for shopping at Crafted By Design. We appreciate your business and are committed to ensuring your satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

1. RETURNS:

1.1 ELIGIBILITY: You may request a return for eligible items within 30 days from the date of purchase. To be eligible for a return, your item must be unused, unopened, and in the same condition as you received it. It must also be in the original packaging.

1.2 NON-RETURNABLE ITEMS: Some items are non-returnable due to health and safety regulations. These include but are not limited to opened or used products. Gift cards, downloadable software products, and subscription-based services are non-refundable.

2. REFUNDS: Once we receive your return, we will inspect it and notify you about the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Refunds may take several business days to be processed, depending on your payment provider's policies.

3. SHIPPING COSTS: Shipping costs for returned items are non-refundable. You are responsible for the return shipping costs.

4. CONTACT US: If you have any questions or concerns regarding the return process, please contact our Customer Support team at SUPPORT@CBD4CBD.COM or (888) 609-4CBD.

5. EXCHANGES: We do not offer exchanges for products. If you wish to replace an item, you will need to return the original item and place a new order.

6. DAMAGED OR DEFECTIVE ITEMS: If you receive a damaged or defective product, please contact us immediately for assistance. We will work with you to resolve the issue.

7. CHANGES TO THIS POLICY: We reserve the right to modify this Return Policy at any time. Please check this page periodically for updates.

SHIPPING Policy

SHIPPING POLICY (USPS Services - Within the USA)

Last Updated: 12-01-2023

This Shipping Policy outlines the terms and conditions for shipping and delivery of products purchased from Crafted By Design using United States Postal Service (USPS) services within the United States. By making a purchase, you agree to the terms outlined in this policy.

1. SHIPPING METHODS: We utilize USPS services for shipping within the United States. The available USPS shipping methods, costs, and estimated delivery times are provided during the checkout process.

2. ORDER PROCESSING: We endeavor to process orders as efficiently as possible. Orders are typically processed within 3-5 business days. Order processing may take longer during peak seasons or due to unforeseen circumstances. We appreciate your patience during such times.

3. SHIPPING RATES: Shipping rates are calculated based on factors such as the destination, selected USPS service, and the total weight of your order. The exact shipping cost will be displayed during checkout.

4. ESTIMATED DELIVERY TIME: The estimated delivery time for your order is contingent on your location and the selected USPS service.

Once your order is processed and shipped, you will receive a tracking number that allows you to monitor the progress of your delivery.

5. LOST OR DELAYED SHIPMENTS: If your shipment is lost or delayed, please contact our Customer Support team immediately. We will investigate the issue and work to resolve it as quickly as possible.

6. ADDRESS ACCURACY: Providing accurate shipping information during the checkout process is your responsibility. Crafted By Design is not responsible for orders shipped to incorrect or incomplete addresses.

7. CHANGES TO THIS POLICY: We reserve the right to modify this Shipping Policy at any time. Please check this page periodically for updates.

Return and Refund Policy

SHIPPING Policy

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